Most of what Mercury IT provides is a service rather than a physical product. This policy explains how and when we deliver services, digital deliverables and equipment in Egypt.
Managed IT services
- Onboarding starts on the date agreed in your agreement, usually within 10 business days of signature.
- Remote support is delivered over secure remote-access tools, phone, email and WhatsApp during the hours stated in your plan.
- Onsite support is available in Greater Cairo. Visits to other governorates are scheduled by agreement; travel time and expenses are quoted in advance.
Assessments and projects
Each assessment or project has an estimated start date and duration in its quotation. Written deliverables (reports, diagrams, plans) are sent by email or through our client portal. We will tell you promptly if a date needs to change and agree a new one with you.
Software licences and cloud subscriptions
Licences and subscriptions are delivered electronically, usually within 1 business day of your order and payment, by activating them in your account or sending licence keys by email.
Hardware and equipment
- Where we deliver: within Egypt.
- Delivery times: typically 2–5 business days in Greater Cairo and 5–10 business days in other governorates for in-stock items. Imported and special-order items depend on the manufacturer and customs clearance; we will give you an estimate before ordering.
- Delivery costs: shown on your quotation. Where we install the equipment ourselves, delivery to your site in Greater Cairo is included in the installation price.
- Risk and ownership: risk passes to you on delivery. Ownership passes when the item is paid in full.
- On arrival: please check the package in the presence of the courier where possible, and report damage or missing items as soon as possible so we can claim with the courier or supplier.
- Delays: if a delivery is delayed beyond the estimated date, we will contact you with a new date. Consumers keep all rights under the Consumer Protection Law No. 181 of 2018.
Contact
Questions about an order or delivery: info@mercuryit.eg or +20 122 003 2435.